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robusta
ITSM Team Lead - Octopus
ITSM Team Lead at Robusta in New Cairo: Lead ITSM processes using ServiceNow, manage a team, and drive improvements. Requires ITIL cert, 7+ years ITSM experience. Competitive salary and growth opportunities.
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 20, 2024
The IT Service Management (ITSM) Team Lead is responsible for overseeing IT service management processes to ensure IT services effectively meet organizational needs. This role involves leading a team of ITSM professionals, managing ITSM tools, and driving continuous improvement in service delivery and support.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- ITIL certification (Foundation or higher) required.
- 7+ years in IT Service Management roles, with at least 2 years in a leadership or team lead position.
- Proven experience with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management.
- Experience managing ITSM processes within an ITIL framework.
Benefits
- Competitive salaries paid in USD.
- Working with Tech gurus.
- Working from an outstanding work office space in New Cairo.
- Opportunities for professional development and career growth.
- Dynamic and collaborative work environment.
Requirements Summary
Bachelor's degree in Computer Science or related field, 7+ years ITSM experience, 2+ years leadership experience
Apply now
New Cairo
|
None
Egypt
Senior
In-Person
Full Time
