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SWATX
Senior Problem Manager
Join SWATX in Cairo as a Senior Problem Manager. Leverage ServiceNow skills to enhance IT service reliability and drive permanent solutions. ITIL v4 preferred.
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Problem Management
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 16, 2025
The Senior Problem Manager is responsible for overseeing problem management processes within a high-availability IT environment, identifying root causes of recurring incidents, driving permanent resolutions, and improving IT service reliability.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- ITIL certification (ITIL v4 preferred) is highly desirable.
- Minimum 8+ years of experience in IT Service Management, with at least 5 years in a problem management role within a managed services or IT operations environment.
- Strong understanding of IT infrastructure, networking, cloud services, databases, and enterprise applications.
- Proven ability to analyze complex IT issues, identify root causes, and drive permanent fixes.
- Expertise in ITIL framework, particularly problem, incident, and change management.
- Hands-on experience with ITSM tools such as ServiceNow, BMC Remedy, or equivalent.
Benefits
- None mentioned
Requirements Summary
Bachelor's degree in IT, 8+ years of experience in IT Service Management, and ITIL certification (ITIL v4 preferred)
Apply now
Cairo
|
None
Egypt
Senior
In-Person
Full Time
