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Netcompany
Knowledge Coordinator
Join Netcompany as a Knowledge Coordinator in Brussels. Leverage ServiceNow and ITIL skills to manage knowledge strategies, ensuring effective transitions. Competitive benefits!
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Knowledge Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 3, 2025
As a Knowledge Coordinator, you will develop and implement a knowledge management strategy, define roles and responsibilities, and oversee knowledge migration during transitions.
Requirements
- 2+ years of experience in knowledge management
- Familiarity with ITSM tools (ServiceNow, Jira, Confluence, Wiki), ITIL principles, and application support workflows
- Ability to identify and resolve knowledge gaps
- Experience in cross-functional teams and knowledge-sharing initiatives
- ITIL v3/v4 (preferably in Knowledge Management or Service Operations)
- Strong written and verbal skills for documentation and presentations
- Fluency in English and French
- Proactiveness and solution-orientation
Benefits
- Competitive compensation & benefits package
- Hospitalization plan
- Meal vouchers
- Well-being activities (on-premises)
- Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc training)
- A personalized development plan for targeted career growth
Requirements Summary
2+ years of experience in knowledge management, ITIL v3/v4, and strong written and verbal skills
