Knowledge Manager

The Knowledge Manager is responsible for designing, implementing, and overseeing the Knowledge Management Process and policy. They will work with stakeholders to promote and optimize the usage of the organization's knowledge assets. The ideal candidate will have strong interpersonal skills, leadership, and technical understanding.

Requirements

• Current proven experience in implementing KM strategies in the technology industry or within technical groups in line with KCS best practice.
• Good working knowledge of KCS methodology.
• Experience designing workflows and processes.
• Project management experience.
• 3 years ITIL Operational experience and a strong knowledge of ITIL v4 and ISO 20000.
• Experience operating and managing within an IT Service Management environment.
• Good level of technical understanding.
• Excellent English communication skills (written and oral), with experience interacting with all levels of management both within Company and Customer organisations.
• Self-motivated and capable of identifying one’s own activities as well as the solutions necessary to maintain and improve processes.
• Able to work both as part of a team and as an individual.
• Strong people skills and a coaching/mentoring mentality.
• KCS certification(s)
• Understanding and experience of ServiceNow