Knowledge Manager

DMI is looking for a Knowledge Manager to oversee documentation and knowledge-sharing initiatives, develop structured knowledge transfer processes, and coordinate training sessions. The ideal candidate will have experience in overseeing documentation and knowledge-sharing initiatives, developing structured knowledge transfer processes, and creating SOPs, user guides, and training materials.

Requirements

• BS 5-7 Years, MS 3-5, PhD 0-2
• Experience in overseeing documentation and knowledge-sharing initiatives
• Skill in developing structured knowledge transfer processes
• Ability to create SOPs, user guides, and training materials
• Experience with Knowledge Management Systems, particularly ServiceNow, Confluence, SharePoint, or Teams
• Strong organizational and communication skills to collect and disseminate information effectively
• Ability to conduct training sessions and workshops
• Understanding of technical documentation requirements in a network environment
• Successful completion of a Public Trust background investigation and a Public Trust clearance
• Must be a U.S. Citizen

Benefits

• Virtual visits through health insurance
• Pet insurance
• Commuter benefits
• Discount tickets for movies, travel, and many other items to provide convenience
• Annual performance management
• Continuing education
• Tuition assistance
• Internal job opportunities
• Career enrichment and advancement
• Generous 401k matches both pre-tax and post-tax (ROTH) contributions
• Financial wellness education
• EAP
• Life Insurance and Disability
• Healthcare benefits
• Wellness programs
• Flu Shots
• Biometric screenings
• Service anniversaries
• Peer-to-peer acknowledgment
• Employee referral bonuses