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NCR Corporation
L2 Software Support Engineer - Night Shift
Join NCR Corporation as an L2 Software Support Engineer (Night Shift) in Kuala Lumpur. Provide critical support to APAC customers with 2-3 years of tech experience.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Customer Service Management
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
February 10, 2025
NCR VOYIX is a leading global provider of digital commerce solutions. The company is seeking a Level 2 Software Support Engineer to provide support to critical APAC customers.
Requirements
- Provide 2nd Level Support to critical APAC Customer
- Monitor incident management queue (ServiceNow)
- Incident investigation and diagnosis (including resolution where possible)
- Resolve logged incidents and service requests according to SLAs
- Assisting in change activities where required
Benefits
- No benefits listed in the job description
Requirements Summary
2-3 years of experience as client-facing technical support, experience in high-tech customer support and on-job support at customer sites, retail systems experience
