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AIA
Lead Analyst, EUS Operations
Join AIA in Kuala Lumpur as a Lead Analyst, EUS Operations. Provide IT support, troubleshoot issues, and enjoy career growth and learning opportunities.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
DevOps
Knowledge Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 6, 2025
AIA Digital+ is seeking a Lead Analyst to provide day-to-day technology operation support to end users for GO. The role involves troubleshooting IT problems, escalating unresolved issues, and maintaining a knowledge base.
Requirements
- 1st line support: troubleshooting of IT related problems.
- A knowledge of ServiceNow is preferred or similar ticketing system.
- Experience in remote assistance tools, such as TEAMS & RDP
Benefits
- Build a career with us as we help our customers and the community live healthier, longer, better lives.
- Endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.
Requirements Summary
1st line support: troubleshooting of IT related problems. Knowledge of ServiceNow preferred. Experience in remote assistance tools
