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CSG
Lead Business Analyst
Join CSG as a Lead Business Analyst in Braga. Manage customer requirements, configure systems, and leverage 5-7 years of telecom experience. Enjoy flexible work options and comprehensive benefits.
Mid-Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
Human Resources Service Delivery
IT Operations Management
DevOps
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Service Provider
Certified System Administrator
Job description
Posted on:
February 17, 2025
The Lead Business Analyst will workshop & manage customer requirements, define functional specifications, and configure the CSG CPQ and Order Management system. The role requires a Senior Business Analyst with hands-on experience in coding, technical background, and software configuration/development experience. The ideal candidate will have 5-7 years of experience as a business analyst in telecom billing or product catalog or pricing domain, strong communication and BA skills, and experience working as a vendor.
Requirements
- Hands on experience in coding
- Technical background and have software configuration/development experience
- 5-7 years as a business analyst along with telecom billing or product catalog or pricing domain
- Strong communication and BA skills, in terms of requirement documentation and business process mapping
- Experience working as a vendor
- Hands-on experience with configuration driven systems (Salesforce, SAP, ServiceNow, Siebel, etc.)
- English Proficiency in a business environment
Benefits
- Work from Home, in-office, or hybrid
- Employee Belonging Groups
- Healthcare: Dental, Medical, and Vision
- Paid Vacation, Volunteer, and Holiday Time Off
Requirements Summary
5-7 years of experience as a business analyst, hands-on experience in coding, and technical background
