Lead Project/Program Manager – ServiceNow & Customer Support (RapidScale)

At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience. The role of Lead Project/Program Manager – ServiceNow & Customer Support involves leading ServiceNow projects and managing customer support initiatives, requiring strategic thinking, team leadership, and a knack for driving initiatives.

Requirements

• 6+ years of project/program management experience in tech and business environments.
• 3+ years of experience in a customer support organization.
• 1+ year working with ServiceNow (CSM, Incident Management, Problem Management, Knowledge Management, etc.).

Benefits

• Flexible vacation with pay
• Seven paid holidays throughout the calendar year
• Up to 160 hours of paid wellness annually for their own wellness or that of family members
• Bereavement leave
• Time off to vote
• Jury duty leave
• Volunteer time off
• Military leave
• Parental leave