Leader, IT Service Management Enablement

Interac is seeking a Leader, IT Service Management Enablement to drive the strategic direction and operational excellence of IT service management practices within the organization. The role involves leading a team of ITSM professionals, ensuring the effective implementation and continuous improvement of ITSM processes, and fostering a culture of service excellence.

Requirements

• Developing and execute the ITSM strategy aligned with Interac’s organizational goals and objectives.
• Partnering with leaders in leading the design, implementation and optimization of ITSM processes.
• Identifying opportunities for process improvements and implementing best practices to enhance service delivery.
• Monitoring and analyze ITSM metrics to drive continuous improvement initiatives.
• Collaborating with key stakeholders across the organization to understand their needs and ensure IT services meet business requirements.
• Overseeing the selection, implementation, and management of ITSM tools and technologies.
• Owning the ServiceNow platform, ensuring its effective use to support ITSM processes and drive automation and efficiency.

Benefits

• Connection: You’re surrounded by talented people every day who are driven by their passion of a common goal.
• Core Values: They define us. Living them helps us be the best at what we do.
• Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.
• Education: To ensure you are the best at what you do we invest in you