Interac Corp.

Leader, IT Service Management Enablement

Join Interac Corp. in Toronto as a Leader, IT Service Management Enablement. Drive ITSM strategy, lead a team, and enhance service delivery. 10+ years experience required.

ServiceNow Role Type:
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Implementer
ServiceNow Modules:
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IT Service Management
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Virtual Agent
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
November 29, 2024

Interac is seeking a Leader, IT Service Management Enablement to drive the strategic direction and operational excellence of IT service management practices within the organization. The role involves leading a team of ITSM professionals, ensuring the effective implementation and continuous improvement of ITSM processes, and fostering a culture of service excellence.

Requirements

  • Developing and execute the ITSM strategy aligned with Interac’s organizational goals and objectives.
  • Partnering with leaders in leading the design, implementation and optimization of ITSM processes.
  • Identifying opportunities for process improvements and implementing best practices to enhance service delivery.
  • Monitoring and analyze ITSM metrics to drive continuous improvement initiatives.
  • Collaborating with key stakeholders across the organization to understand their needs and ensure IT services meet business requirements.
  • Overseeing the selection, implementation, and management of ITSM tools and technologies.
  • Owning the ServiceNow platform, ensuring its effective use to support ITSM processes and drive automation and efficiency.

Benefits

  • Connection: You’re surrounded by talented people every day who are driven by their passion of a common goal.
  • Core Values: They define us. Living them helps us be the best at what we do.
  • Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.
  • Education: To ensure you are the best at what you do we invest in you

Requirements Summary

10+ years of experience in technology leadership role, university degree in IT or related field, ITIL Expert or relevant ITSM certifications