Location Support Specialist / IT Support

As a Location Support Specialist / IT Support, you will provide hands-on support to end users, troubleshoot malfunctioning software and hardware, and perform local installations. You will collaborate with the Business Tech team to ensure smooth IT operations and efficient service delivery across all locations.

Requirements

• Experience in providing hardware and software diagnostics and support
• Proficiency in operating common office, store, and warehouse equipment and technologies
• Proficiency in understanding IT infrastructure services, components, and architecture
• Ability to multitask and manage different situations and people simultaneously
• Knowledge and understanding of systems (operating systems, APIs, etc.)
• Service delivery and troubleshooting skills
• Technical writing abilities
• Experience with ITSM and ServiceNow

Benefits

• 25% discount in all H&M brands
• H&M Incentive share scheme (HIP)
• Sport card or access to Multilife Program with employer’s contribution for you & optionally for dependent members
• Life insurance in attractive price
• Private medical insurance with employers’ contribution for you & optionally for dependent members
• 1 additional day off after being with us 10 years (& after every 5 years)
• Bonus for referring a friend to work in H&M
• Glasses compensation
• Hybrid work model (3 days in the office, 2 days WFH)