Major Incident Management Support Specialist (Evening Shift)

IT Concepts dba Kentro is hiring a Major Incident Management Support Specialist to provide technical expertise in the design, implementation, and ongoing support of the Department of Veterans Affairs (VA) End User support and Operations Monitoring contract. The candidate should have thorough knowledge to create plans to assure effective management, operations, and maintenance of systems and/or networks.

Requirements

• Bachelor's degree in computer science, electronics engineering or other engineering or technical discipline
• 5+ years of experience with a focus on ServiceNow or similar Major Incident Management or similar IT Service Management
• Expertise in troubleshooting and resolving complex technical issues
• Excellent communication and interpersonal skills, with the ability to effectively interact with both technical and non-technical stakeholders
• Strong analytical and problem-solving skills, with the ability to identify and resolve issues proactively

Benefits

• Competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more
• Education reimbursement for certifications, degrees, or professional development
• Flexible work arrangements for professional growth and networking
• Fun activities and events, e.g., happy hours, holiday events, fitness & wellness events, and annual celebrations
• Charity galas/events and community involvement