Major Incident Manager

Eurofins Scientific is seeking a Major Incident Manager to lead and manage the end-to-end lifecycle of major incidents, ensuring fast resolution while minimizing business disruption. The ideal candidate will have proven experience in IT service management, strong communication skills, and the ability to drive incident resolution quickly.

Requirements

• Proven experience in IT service management, specifically in a major incident management or IT operations leadership role.
• Strong understanding of ITIL framework, particularly in Incident, Problem, and Change Management processes.
• Exceptional communication skills, both written and verbal, with the ability to communicate complex technical issues clearly to non-technical stakeholders.
• Experience managing high-pressure situations and leading incident resolution in time-sensitive environments.
• Strong analytical and problem-solving skills, with the ability to identify issues and drive resolution quickly.
• Ability to work collaboratively in cross-functional teams and coordinate with various departments (e.g., technical teams, business stakeholders, etc.).
• Knowledge of IT service management tools such as ServiceNow, BMC Remedy, or similar.
• Ability to remain calm under pressure, demonstrate strong leadership, and maintain control during critical situations.
• Familiarity with monitoring tools and diagnostic systems that aid in incident detection and resolution.
• ITIL certification (preferred).

Benefits

• Competitive salary and benefits package
• Opportunities for career growth and development
• Collaborative and dynamic work environment