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ServiceNow
Major Incident Manager
Join ServiceNow in Orlando as a Major Incident Manager. Leverage your crisis management skills to resolve technical issues, ensuring customer satisfaction. 4+ years experience required. Competitive pay and benefits offered.
The Mothership
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 10, 2025
ServiceNow is seeking a Major Incident Manager to drive the resolution of technical problems with serious consequences to ServiceNow or our customers. The successful candidate will be a key driver for managing the resolution of technical problems, collaborating and partnering with the entire organization to drive action and foster growth.
Requirements
- Minimum of 4 year’s experience in critical/crisis situation management for technical customer escalations
- Bachelor’s degree in business, computer science, engineering or related field or equivalent experience
- Excellent communication skills (both verbal and written)
- Experience supporting and managing technical environments; demonstrated leadership skills under fast-paced, highly dynamic situations
Benefits
- Competitive compensation
- Generous benefits
- Professional atmosphere
Requirements Summary
4 years of experience in critical/crisis situation management, Bachelor’s degree in business, computer science, engineering or related field, Excellent communication skills
