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ServiceNow
Manager, Account Escalation Engineering (US)
Join ServiceNow in Orlando as a Manager, Account Escalation Engineering. Lead a team, resolve customer issues, and leverage ServiceNow skills. 6+ years in tech support required. Competitive pay and benefits.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 8, 2025
We are seeking a Manager to lead our US Account Escalation Engineering team. The role involves overseeing the team's activities and working closely with Account Escalation leadership to ensure timely resolution of customer issues and execution of strategic projects. The ideal candidate will have business acumen and technical expertise, with a strong analytical and problem-solving skills.
Requirements
- A minimum of 6 years of Technical Support or Service Management experience, with a minimum of 2 years in a supervisory role is preferred.
- Demonstrated ability to coach highly-advanced technical resources.
- Ability to provide exceptional internal and external support.
- Ability to manage complex product support and release environments.
- Ability to lead change by effectively building commitment and winning support for initiatives.
- Strong analytical and problem-solving skills.
- Excellent communication skills, both oral and written.
Benefits
- Competitive compensation
- Generous benefits
- Professional, yet relaxed atmosphere
Requirements Summary
6+ years of technical support or service management experience, 2+ years in a supervisory role, strong analytical and problem-solving skills
