Manager, Account Escalations

ServiceNow is seeking a Manager of Account Escalations to lead the West Coast AMS Account Escalation Management Team. The role will be responsible for managing customer accounts requiring an enhanced level of interaction and personalized service during an account-level escalation.

Requirements

• 10 years of leadership experience in customer-facing, enterprise software environments
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• High level of emotional intelligence (EQ), with a genuine commitment to delivering exceptional customer experiences

Benefits

• Competitive compensation
• Generous benefits
• Professional atmosphere
• Collaborative and inclusive work environment
• Opportunity to grow professional careers through working with advanced technology and talented people