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ServiceNow
Manager, Customer Story Development, EMEA
Join ServiceNow as a Manager, Customer Story Development in Staines, Greater London. Lead customer success storytelling with 8+ years in IT and SaaS.
The Mothership
Senior
ServiceNow Role Type:
Change Adoption Specialist
ServiceNow Modules:
Customer Service Management
Human Resources Service Delivery
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Customer Service Management
Certified Implementation Specialist - Service Provider
Certified Implementation Specialist - Human Resources
Job description
Posted on:
February 17, 2025
The Manager, Customer Story Development is a key player in the Customer Marketing team responsible for identifying target customers, capturing their success stories, and delivering top-notch content. They collaborate with various stakeholders across the business in EMEA to build and maintain a target customer list, pitch the program's value, conduct in-depth interviews, and own the end-to-end content production process.
Requirements
- 8+ years of experience in the information technology and cloud industries in a customer advocacy, customer reference or customer-facing marketing role
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Strong EMEA market knowledge with experience in a SaaS / Enterprise Software company
Requirements Summary
8+ years of experience in IT and cloud industries, AI integration, and EMEA market knowledge
