Manager, Customer Story Development, EMEA

ServiceNow is looking for a Manager, Customer Story Development, EMEA to identify target customers, capture their success stories, and deliver top-notch content. The ideal candidate will have experience in customer advocacy, customer reference or customer-facing marketing, and be able to manage multiple customer stories simultaneously.

Requirements

• 8+ years of experience in the information technology and cloud industries in a customer advocacy, customer reference or customer-facing marketing role
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Demonstrated success delivering compelling customer stories—written, video and stage, with ability to share published examples
• Proven track record working effectively with customer and internal executives, sales, product management, and marketing to build strong relationships and achieve outcomes
• Past successes working with large brand customers to engage in customer advocacy, including ability to effectively navigate internal customer requirements for communications and legal approval
• Clear understanding of marketing, sales and communications priorities and track record successfully partnering to deliver high impact customer stories
• Strong EMEA market knowledge with experience in a SaaS / Enterprise Software company
• High energy, “own it” personality, and ability to drive process improvement and thrive in a fast-paced, high-growth environment under tight timelines
• Highly driven self-starter that creates a sense of urgency within her/his team
• Exceptional communication cross-functionally and at all levels including senior management
• Curiosity for AI & Innovation: We’re looking for candidates who are excited about AI and love experimenting with new ideas and tools. A passion for learning and innovation is a must!

Benefits

• Opportunity to work with a global market leader and innovative AI-enhanced technology
• Chance to collaborate with various stakeholders across the business in EMEA
• Opportunity to build and maintain a target customer list and pitch the program's value
• Ability to deliver top-notch content and manage internal and external approvals
• Chance to work in a fast-paced, high-growth environment under tight timelines
• Opportunity to partner with cross-functional teams and stakeholders throughout the content creation process