Manager, Customer Support Operations

BetterUp is seeking an experienced leader for our front-line Customer Advocate team. The Manager, Customer Support Operations will champion both the team and our customers by embodying empathy, accountability, and resilience in all interactions.

Requirements

• 3+ years of experience leading customer support, service, or customer experience teams
• 2+ years of direct frontline customer support or service experience
• In-depth knowledge of support tooling administration (e.g., Zendesk, Jira, ServiceNow, or similar systems)
• Experience managing and developing teams of 10+ direct reports
• Ability to thrive in a fast-paced, startup environment
• Strong passion for mentoring and guiding team members in their career growth and development
• Proven success in cross-functional collaboration with a variety of business stakeholders
• Experience developing proactive support strategies to enhance customer experience
• Strong analytical skills, with the ability to leverage data to inform decisions and make strategic recommendations

Benefits

• Access to BetterUp coaching; one for you and one for a friend or family member
• A competitive compensation plan with opportunity for advancement
• Medical, dental, and vision insurance
• Flexible paid time off
• Per year: All federal/statutory holidays observed
• 4 BetterUp Inner Workdays (https://www.betterup.co/inner-work)
• 5 Volunteer Days to give back
• Learning and Development stipend
• Company wide Summer & Winter breaks
• Year-round charitable contribution of your choice on behalf of BetterUp
• 401(k) self contribution