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Burlington Stores Inc.
Manager, IT Service Delivery/Service Management
Join Burlington Stores Inc. as a Manager, IT Service Delivery in Edgewater Park, NJ. Lead the Service Desk team, enhance user experience, and leverage ServiceNow expertise.
Direct Hire
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Service Portal
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 23, 2023
As Manager of IT Service Delivery/Service Management, you will lead the IT Service Desk team to deliver efficient, high-quality end-user support services, focusing on improving first-call resolution, user experience, automation, and overall service efficiency.
Requirements
- 8+ years of experience in IT Service Delivery
- 3+ years in a managerial role leading a Service Desk team
- Strong understanding of ITSM frameworks (ITIL)
- Experience working with ServiceNow or other ITSM tools
Benefits
- Competitive wage
- Flexible hours
- Associate discount
- Medical, dental, and vision coverage
- Life and disability insurance
- Paid time off
- Paid holidays
- 401(k) plan
Requirements Summary
8+ years of experience in IT Service Delivery, 3+ years of managerial experience, strong understanding of ITSM frameworks and experience with ServiceNow
Apply now
Edgewater Park
|
New Jersey
United States
Senior
Hybrid
Full Time
80000-105000 USD/year
