Vantage Data Centers

Manager, IT Service Desk, NA

Join Vantage Data Centers as a Manager, IT Service Desk in Denver, CO. Leverage ServiceNow and ITIL skills to lead a high-performing team. Benefits include health coverage and 401k.

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Consulting
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Entry Level
ServiceNow Role Type:
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Support Specialist
ServiceNow Modules:
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IT Service Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
March 21, 2025

Vantage Data Centers is seeking a meticulous and hands-on Manager, IT Service Desk to support the North American region. The ideal candidate will have experience in managing an IT Service Desk, preferably within a multinational organization, and will be able to foster a collaborative and high-performance work environment.

Requirements

  • Bachelor's degree in Information Technology, Computer Science, or a related field
  • Proven experience in managing an IT Service Desk, preferably within a multinational organization
  • Experience with ITSM tools, preferably ServiceNow and ITIL, within a global enterprise

Benefits

  • Medical, dental, and vision coverage
  • Life and AD&D
  • Short and long-term disability coverage
  • Paid time off
  • Employee assistance
  • 401k program with company match

Requirements Summary

The ideal candidate will have a Bachelor's degree in Information Technology or a related field, experience in managing an IT Service Desk, and experience with ITSM tools