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Nike
Manager, North America Digital Support
Join Nike as a Manager, North America Digital Support in Beaverton, OR. Lead a team, enhance digital support using ServiceNow ITSM, and drive efficiency.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
DevOps
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 15, 2025
Drive prioritization, escalation, and resolution of support incidents for Nike’s digital platforms. Hire and lead a team of Technical Support Engineers. Develop clear strategies to improve efficiency and provide exceptional customer support.
Requirements
- 5 years of progressive post-baccalaureate experience in the job offered or in an Engineering-related occupation
- Bachelor’s degree in Electronics Engineering, Computer Science, Data Analytics
- Experience with SQL database, AWS, API and micro-services, HTML, Splunk, Kafka streaming, New Relic, Signal FX, ServiceNow – ITSM
Requirements Summary
5+ years of experience in Engineering-related occupation with Bachelor’s degree in relevant field. Experience with technical support and engineering tools
