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ServiceNow
Manager, Technical Support Management
Join ServiceNow as a Manager, Technical Support Management in San Francisco de Heredia. Lead incident management, utilize ServiceNow skills, and enjoy competitive benefits.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 21, 2025
We are seeking a Manager, Technical Support Management to lead our technical team, drive daily incident management success, and represent our platform and product with customers. The ideal candidate will have a minimum of 6 years of technical support and service management experience, with a minimum of 3-4 years in a supervisory role.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Proficiency in Portuguese, English, and Spanish is required, encompassing fluent abilities in reading, writing, and speaking.
- A minimum of 6 years technical support and service management experience with a minimum of 3-4 years in supervisory role is required.
Benefits
- On-site location in America Free Zone, Costa Rica
- Full-time position
- On-site work hours 9am - 6pm or 10am - 7pm CST
- Competitive salary and benefits package
Requirements Summary
6+ years of technical support and service management experience, with 3-4 years in a supervisory role, and proficiency in Portuguese, English, and Spanish
