MAST Support Analyst

The Support Analyst role is critical in providing exceptional service and support to the MAST global community across all Carnival Corporation brands on both ship and office based locations. The role requires a confident self-motivated individual with great interpersonal skills and a significant focus on customer service, the ability to communicate proficiently across a broad range of end users.

Requirements

• High School Diploma or GED
• Experience of working in a busy multi-discipline frontline system support environment
• Experience in AMOS or other Asset Management Systems
• Knowledge of Transact SQL (T-SQL) language
• Service Now platform experience
• Incident, problem and change management experience
• Previous experience of Microsoft Office 365 products including Outlook and Teams
• Excellent communication skills with the ability to convey technical information to non-technical stakeholders
• 1+ years cruise and/or travel industry preferred
• Experience of ITsynch, Mimic or ShipServ applications/infrastructure
• Experience in a service-oriented role and demonstrated ability to deliver outstanding service in a busy environment
• Working knowledge of ITIL practices and a Ticket/Workflow management system. Eg. ServiceNow
• Ability to document processes and carry out administration functions
• Experience of industrial planned maintenance systems
• SQL database technology experience
• Strong compliance adherence attitude

Benefits

• Cost-effective medical, dental and vision plans
• Employee Assistance Program and other mental health resources
• Additional programs include company-paid term life insurance and disability coverage
• 401(k) plan that includes a company match
• Employee Stock Purchase plan
• Paid Time Off
• Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
• Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.
• Sick Time – All full-time employees receive 80 hours of sick time each year.
• Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
• Personal and professional learning and development resources including tuition reimbursement
• On-site preschool program and wellness center at our Miami campus