Microsoft O365 & Collaboration Technical Manager

We are seeking a talented and energetic candidate to work with the best and brightest employees around the country in creating innovative all-encompassing solutions for our programs. You will work in a fast-paced and diverse environment, enjoy flexible work arrangements, and will have a management team that encourages your career development and growth. In this role, you will gain many intangible skills, such as time and task management, critical thinking and problem solving, the ability to communicate complicated problems in a concise manner, as well as solve complex problems using available tools.

Requirements

• Must be a U.S. citizen to apply
• Must be able to obtain a Public Trust or currently possess a security clearance to be considered.
• Demonstrated ability to lead technical teams - both small and large - to design and deliver solutions to address IT service issues.
• Outstanding communication skills - written and oral. Demonstrated ability to clearly articulate solutions to an audience regardless of organizational level or technical acumen.
• Outstanding negotiation skills. Ability to work across organizational (both customer and internal) and contractual boundaries to address issues and create solutions to improve the NASA end-user experience.
• Operational knowledge of Cloud computing and migration strategies to leverage Cloud services
• Bachelors’ Degree with 6-10 years of relevant experience or Masters’ Degree with 4+ years of relevant experience. Experience in leu of degree will be considered.
• Strong written and verbal communication skills with the ability to present complex technical subjects in an effective way to audiences with a differing levels technical expertise.
• Proven experience working in a geographically dispersed government environment.
• Demonstrated outstanding analytical and technical skills to cut through complex technical issues to reach timely resolutions of complex technical issues.
• Ability to work efficiently and effectively in a telework environment while maintaining healthy communication with peers, leadership, customers, and project stakeholders.
• Experience in project management
• Experience with process improvement methodologies
• Experience delivering and operating IT solutions in a large complex enterprise
• Ability to multitask in extremely fast paced environment
• Experience in delivering technologies such as Windows Server, Exchange Server, Microsoft 365, AD, working with DNS, cloud-based architectures like Azure and/or AWS.
• Demonstrated ability to lead an ITIL-process based team using an ITSM system. ServiceNow is preferred.
• ITIL Foundation certification required

Benefits

• Flexible work arrangements
• Career development and growth
• Opportunity to work with a diverse and talented team
• Potential for career advancement
• Opportunity to work on innovative and challenging projects
• Competitive salary and benefits package
• Paid time off and holidays
• 401(k) matching program
• Employee assistance program
• Opportunity to work on a variety of projects and with different teams