Modern Workplace Endpoint Specialist

Modern Workplace Endpoint Specialist will maintain and provide SME level infrastructure and content support for CLS internal and external solutions. The role requires strong experience in supporting production Windows 10, Windows 11, Windows Server and On-line (M365) solutions in an enterprise Microsoft Windows/Active Directory environment.

Requirements

• Must have very strong experience supporting production Windows 10, Windows 11, Windows Server and On-line (M365) solutions in an enterprise Microsoft Windows/Active Directory environment
• Strong experience of supporting enterprise web infrastructure services and related technologies
• Experience in supporting a production VMware/Citrix environment
• Experience in system management tools (e.g. SCCM)
• Experience in packaging/updating software via 3rd party tools (e.g. Profile Unity, Secunia)
• Experience in enterprise monitoring systems (e.g. Dynatrace)
• Experience in working with ticket systems such as ServiceNow and an understanding of priorities and SLA’s against ITIL practices
• Ability to plan and implement technical changes without unexpected disruption to the service and with minimal oversight
• Ability to collaborate effectively with other operational support teams to support the service
• Strong experience of providing cross training on technologies and operational processes to colleagues
• Strong documentation and technical writing skills
• Have excellent time management and organizational skills
• Knowledge of ITIL framework (understanding of Incident, Problem, Change)
• Experience utilizing Microsoft AutoPilot and InTune
• Experience working in financial services sector
• Experience working in and supporting a virtualized end user environment
• Experience with Printing Infrastructure and support
• Experience with end user endpoints (e.g. iGEL terminals)
• Possess a strong service-oriented mind set who can consistently deliver a high level of service to the business
• Proactive individual who can take the lead in engaging with the business users and to support the environment with minimal oversight
• Self-motivated to exceed management expectations and objectives
• Demonstrate strong technical, analytical and problem-solving skills
• Able to manage their time effectively and prioritize their own workload to meet changing demands from the business
• A high level of presentation and communications skills with the ability to communicate confidently with both business and technical staff at all levels

Benefits

• Holiday - UK/Asia: 25 holiday days and 3 ‘life days’ (in addition to bank holidays). US: 23 holiday days.
• 2 paid volunteer days so that you can actively support causes within your community that are important to you.
• Generous parental leave policies to ensure you can enjoy valuable time with your family.
• Parental transition coaching programmes and support services.
• Wellbeing and mental health support resources to ensure you are looking after yourself, and able to support others.
• Affinity Groups (including our Women’s Forum, Black Employee Network and Pride Network) in support of our organisational commitment to embrace and always be learning more about DE&I.
• Hybrid working to promote a healthy work/life balance, enabling employees to work collaboratively in the office when needed and work from home when they don’t.
• Active support of flexible working for all employees where possible.
• Monthly ‘Heads Down Days’ with no meetings across the whole company.
• Generous non-contributory pension provision for UK/Asia employees, and 401K match from CLS for US employees.
• Private medical insurance and dental coverage.
• Social events that give you opportunities to meet new people and broaden your network across the organisation.
• Annual flu vaccinations.
• Discounts and savings and cashback across a wide range of categories including health and retail for UK employees.
• Discounted Gym membership – Complete Body Gym Discount/Sweat equity program for US employees.
• All employees have access to Discover – our comprehensive learning platform with 1000+ courses from LinkedIn Learning.
• Access to frequent development sessions on a number of topics to help you be successful and develop your career at CLS.