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Sopra Steria
Most Efficient Process Manager in ServiceNow
Join Sopra Steria as a Process Manager in ServiceNow in Stockholm. Lead ITSM processes, enhance efficiency, and enjoy hybrid work with development opportunities.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 18, 2025
As a Process Manager in ServiceNow, you will lead and develop processes related to the ServiceNow platform for our customers, ensuring efficiency, sustainability, and adaptability to customer needs. You will work with innovative solutions, latest technology, and a hybrid work model, with opportunities for competence development and certifications.
Requirements
- Several years of experience in process development and process management in IT, preferably related to ServiceNow or similar platforms.
- A deep understanding of ITSM, ITIL, and process frameworks.
- The ability to lead workshops and facilitate requirements gathering.
- Experience of working closely with both business and IT.
- Relevant academic education in IT, management, or equivalent.
- Fluent Swedish and English, both in speech and writing.
Benefits
- Competitive terms and conditions
- Hybrid work model
- Competence development through certifications, training, and mentorship
Requirements Summary
Several years of experience in process development, a deep understanding of ITSM and ITIL, and the ability to lead workshops
