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Quion Groep B.V.
Operational Incident Manager
Join Quion Groep B.V. as an Operational Incident Manager in Capelle aan den IJssel. Leverage ServiceNow skills to analyze incidents and enhance recovery strategies.
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 8, 2025
Operational Incident Manager position at Quion, a mortgage service provider in the Netherlands. The role involves analyzing incidents, developing dashboards, and contributing to improved recovery strategies.
Requirements
- HBO or WO work and thinking level in Data Science, Business IT, Data Analytics or Business Administration
- At least 3 years of experience with data or business analysis, preferably within the mortgage sector
- Knowledge of SQL and experience with Power BI
- Familiarity with ITIL processes and experience with systems such as Jira, TOPdesk or ServiceNow
- Strong communication skills and experience with stakeholder management
Benefits
- Market-conform salary
- 190 vacation hours
- Favorable pension scheme
- Bike plan
- Option to buy extra vacation days
- Numerous training and development opportunities
- Flexible working in different schedules and patterns
- Part-time home working possible
- Laptop and smartphone
- Ergonomic working, healthy meals and sports with discount
- Central, modern office in Capelle aan den IJssel
Requirements Summary
HBO/WO degree in Data Science or Business Administration, 3+ years of experience in data or business analysis, knowledge of SQL and Power BI, ITIL processes and experience with Jira
