Senior Technical Support Engineer

The Senior Technical Support Engineer will provide technical support to customers around the clock, managing and resolving challenging issues and escalations. They will work with customers to understand their business needs and provide technical guidance to resolve their issues. The role requires a passion for technology, problem-solving, and a commitment to customer satisfaction. The team is responsible for the platform and data integrity, handling issues related to the database, upgrades, plugin installations, and reporting.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• A Bachelor's in Computer Science (or related technical degree) or 3+ years of related experience within a technical support environment.
• A good understanding of Object-oriented programming languages like Java.
• An understanding and knowledge of the components in the web applications stack.
• An understanding and knowledge of the scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell.
• An understanding and knowledge of Linux/Unix.
• A Very Strong Experience with relational databases (e.g. MySQL, Oracle).
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.
• A personal commitment to quality and customer service.
• The ability to remain focused on achieving key goals, even in the face of obstacles and setbacks.
• The ability to multi-task and efficiently manage the case queue.
• The ability to respond to different situations with an appropriate level of flexibility.
• The ability to operate in a demanding and high presssure environment.
• A team player attitude to work efficiently in a collaborative environment.

Benefits

• Good understanding of Object-oriented programming languages like Java.
• An understanding and knowledge of the components in the web applications stack.
• An understanding and knowledge of the scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell.
• An understanding and knowledge of Linux/Unix.
• A Very Strong Experience with relational databases (e.g. MySQL, Oracle).
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.
• A personal commitment to quality and customer service.
• The ability to remain focused on achieving key goals, even in the face of obstacles and setbacks.
• The ability to multi-task and efficiently manage the case queue.
• The ability to respond to different situations with an appropriate level of flexibility.
• The ability to operate in a demanding and high presssure environment.
• A team player attitude to work efficiently in a collaborative environment.