Operations & Systems Engineer

The Commonwealth of Massachusetts' Executive Office of Health and Human Services is seeking a highly skilled Operations & Systems Engineer to join its Health Insurance Exchange team.

Requirements

• Proven ability to diagnose and resolve complex IT issues using enterprise monitoring tools, with Dynatrace experience required.
• Strong technical background in systems operations, monitoring, and performance optimization.
• Familiarity with AWS, Amazon QuickSight, and scripting languages (e.g., Linux Shell, Python) for automation.
• Solid understanding of APM (Application Performance Monitoring), synthetic monitoring, and log analytics.
• Experience interpreting and creating technical diagrams, including ERDs and architectural diagrams.
• Hands-on experience with ticketing systems such as ServiceNow, and project tracking tools like JIRA.
• Excellent communication and interpersonal skills, with the ability to engage both technical and non-technical stakeholders.
• Effective at managing multiple priorities in a fast-paced, mission-critical environment.
• Bachelor’s Degree in Computer Science, Information Systems, or a related field.
• 5–8 years of relevant experience in operations or systems engineering roles.
• Experience supporting production environments with mission-critical applications, preferably in government or highly regulated sectors.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Visio, and MS Project).
• At least 15mbps for main internet and at least 10mbps for backup
• A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
• A webcam
• Noise-canceling USB Headset
• Quiet, Dedicated Home Office

Benefits

• Join Our Dynamic Team:Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities:Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth:Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills:Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way:Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best:Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.