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ServiceNow
OTC Customer Support Analyst
Join ServiceNow as an OTC Customer Support Analyst in Heredia. Support order inquiries, leverage AI, and enhance customer satisfaction. Strong analytical skills required.
The Mothership
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
February 20, 2025
As a Customer Support Team Member, you will play a pivotal role in ensuring the smooth and efficient resolution of customer inquiries and concerns related to orders and payments. You will collaborate closely with our Orders and Collections teams to provide timely and accurate support to our valued customers.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Excellent task prioritization and organizational skills
- Highly focused on routine tasks
- Strong analytical skills and thorough research skills
- Well-developed problem-solving skills
- Exceptional interpersonal qualities
Requirements Summary
Experience in leveraging AI, excellent task prioritization and organizational skills, and highly focused on routine tasks
