Partner Renewals Operations Manager

The Partner Renewals Operations Manager will work directly with Store Partners to understand the status of their upcoming renewals, assist with questions or impediments, and provide accurate weekly forecasts on partner renewals and associated risks.

Requirements

• Proven experience interfacing directly with Partners
• Proven experience with subscription-based SaaS licensing models and renewal workflows
• Proficiency in CRM tools, Microsoft Dynamics a plus
• Excellent data analysis and reporting skills via Excel and visualization tools such as Tableau and Power BI
• Excellent listening and verbal / written communication skills, including the ability to synthesize information that can be easily consumed by various executive audiences
• Exceptional organizational skills and strong attention detail
• Superior problem-solving skills with ability to drive conflict resolution
• Ability to work in a fast paced environment and manage multiple priorities
• Team player with positive “can do” attitude