Platform Observability Lead

As a Platform Observability Lead at Interac, you will play a key role in ensuring the current state of Interac's Application, Infrastructure, and Services are robust, visible, and available to stakeholders for troubleshooting, performance analysis, capacity planning, and reporting. You will provide the vision and expertise to ensure the successful implementation and administration of the enterprise solutions to enable our support teams, developers, and system administrators to efficiently detect and remediate incidents as they arise and proactively address issues before they become incidents.

Requirements

• University degree in Computer Science, Computer Engineering, Information Systems or similar, or equivalent combination of education and work experience
• A minimum of 3-5 years of work experience administrating and leading Splunk and/or Dynatrace
• Experience with ServiceNow (ITSM/ITOM) and managing tool integration with ServiceNow
• Extensive experience working with Splunk and/or Dynatrace
• Experience with leading teams and providing observability vision and roadmaps
• Experience with log and metrics collection and analysis
• Deeply familiar with application monitoring for Java applications & microservices architectures
• Experienced in writing alerts, reports, and dashboard queries in Splunk or similar
• Experience with alert and notification management in PagerDuty or similar
• Proficient in working with both Linux/Unix and Windows systems
• Knowledge in one or more scripting languages
• Understanding of ITIL service management processes
• Skills in IT problem diagnosis and resolution
• Strong verbal and written communication and interpersonal skills, with an ability to communicate effectively and professionally
• Love to learn and are willing to learn new technologies and maintain industry knowledge
• Demonstrated ability to solve difficult problems with efficient and logical solutions
• Ability to stay organized, manage multiple priorities and deal with information from different sources at once while following through on projects to completion
• Positivity and thrive under pressure
• Open to new ideas and change initiatives and can modify the current approach in the face of new demands
• Experience in service decomposition in setting target KPIs
• Experience in operating, administrating, or deploying Splunk ITSI

Benefits

• Connection: You’re surrounded by talented people every day who are driven by their passion of a common goal
• Core Values: They define us. Living them helps us be the best at what we do
• Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks
• Education: To ensure you are the best at what you do we invest in you