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Finning
Platform Support Analyst - II
Join Finning as a Platform Support Analyst II in Surrey, BC. Support digital platforms, troubleshoot incidents, and enhance operations. 3+ years experience required. Benefits include a diverse environment and equal opportunity.
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Change Management
Event Management
DevOps
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
February 5, 2025
As a Platform Support Analyst II, you will be part of a global support team responsible for supporting and maintaining Finning’s digital platforms and suite of applications, performance metrics and related KPIs. You will work closely with the Platform Operations team to troubleshoot and resolve production incidents, triage, assess, and resolve production incidents, and define and implement software and infrastructure monitoring and alerting.
Requirements
- 3+ years working in a global service support operations organization, with 24/7 on-call coverage, supporting cloud-based solutions
- Practical experience in building operations reports with PowerBI, Azure Dashboards, and/or Excel
- Hands-on experience in working with SQL databases
- Understanding of change control and change management processes related to digital solutions
- Practical experience with ServiceNow or similar ITSM tools
- Excellent problem-solver with analytical skills to solve complex business problems
- Good communication and interpersonal skills
- Enthusiastic, motivated and a self-starter with good time management skills
- Degree in Computer Science/IT related discipline or equivalent industry experience
Benefits
- Diverse and inclusive environment
- Equal opportunity employer
- Collaborating with individuals with disabilities
- Providing reasonable accommodations /adjustments
Requirements Summary
3+ years of experience in a global service support operations organization, practical experience in building operations reports, hands-on experience in working with SQL databases, and degree in Computer Science/IT related discipline or equivalent industry experience
