Platform Support Analyst II

The Platform Support Analyst II provides global support for Finning's digital platforms and suite of applications, performance metrics and related KPIs. This includes establishing and confirming current prioritization of issues, advanced triage and troubleshooting, monitoring system performance and providing expertise on integration and knowledge management related matters.

Requirements

• 3+ years working in a global service support operations organization, with 24/7 on-call coverage, supporting cloud-based solutions
• Practical experience in building operations reports with PowerBI, Azure Dashboards, and/or Excel
• Hands-on experience in working with SQL databases
• Understanding of change control and change management processes related to digital solutions
• Practical experience with ServiceNow or similar ITSM tools
• Excellent problem-solver with analytical skills to solve complex business problems
• Good communication and interpersonal skills
• Enthusiastic, motivated and a self-starter with good time management skills
• Degree in Computer Science/IT related discipline or equivalent industry experience

Benefits

• Great people and place to work with a hybrid work opportunity (3-days a week in the office)
• Career advancement and training opportunities
• Pension and employee stock purchase plans with company contributions
• Extensive health benefits including group medical and dental benefits, and short-term and long-term disability benefits
• Global travel insurance
• Employee assistance programs