Principal Customer Success Executive

The Principal Customer Success Executive is responsible for the strategic leadership and execution of post-sales activities within our most valuable public sector accounts. This role is critical in driving long-term value by accelerating the customer's journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their digital transformation initiatives.

Requirements

• AI Integration & Thought Leadership: Experience leveraging AI to enhance work processes, decision-making, and problem-solving, including AI-powered automation, workflow optimization, and data-driven insights
• Enterprise SaaS Transformation & Strategic Advisory: Extensive experience leading large-scale digital transformations within SaaS or enterprise software environments, including complex implementations for public sector organizations.
• Public Sector Customer Experience: Proven success in driving digital transformation and technology adoption

Benefits

• Opportunity to work with a global market leader in innovative AI-enhanced technology
• Chance to make a meaningful impact on the world by driving digital transformation in public sector organizations