Principal Engineer - IT

R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients' experience. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve.

Requirements

• Seeking an individual with ServiceNow Development, Integration and Maintenance skills as well as experience with HAM, SAM, ITSM and Integration Hub.
• A thorough understanding of the Common Service Data Model (CSDM) will be critical for this position.
• The selected candidate will bring ServiceNow System Development and Systems Architect skills, including experience with integrations and software lifecycle management.
• Advance the SN platform through Integration Hub and automation
• Design/Architect solutions across the SN platform
• Consult with the development team, business process owners, customers, users and constituents to develop and analyze customer requirements
• Collaborate with members of project teams to ensure successful, technically sound projects which are completed on time and on budget
• Design and implement client scripts, UI policies, UI actions, business rules, workflows, and otherwise configure or modify ServiceNow applications to meet business requirements
• Design and implement integration via REST and SOAP API, as well as JDBC and PowerShell scripting
• Collaborate with internal and external teams to design, build, implement and maintain HAM, SAM and ITSM
• Collaborate with internal and external teams to design, build, implement and maintain multiple Service Portals
• Serve as administrator and developer for the whole ServiceNow platform
• Performing day-to-day support and maintenance of ServiceNow across Production and Non-Production environments
• Track, prioritize, and implement enhancement requests and defect corrections, while leveraging formal Change Management processes.
• Advise on and maintain the use of ITIL and ServiceNow best practices
• Collaborate with internal colleagues to design and implement data feeds/interfaces with other systems, including databases, other applications, monitoring tools, LDAP, etc.
• Coordinate and perform application upgrades in partnership with vendors and internal colleagues
• Perform application testing
• Create and maintain system design and documentation
• Develop and maintain procedural documents relating to the management of the platform
• Provide advanced application support to internal team members
• Provide training and knowledge transfer to other employees as necessary
• Assist in IT process implementation and support as necessary
• Participate in occasional after-hours releases for major implementations
• Provide "on call" support on a periodic basis as required
• Identify opportunities and implement service improvements across all functional areas within ServiceNow

Benefits

• Competitive benefits package
• Opportunities to contribute, innovate and create meaningful work that makes an impact in the communities we serve around the world
• Culture of excellence that drives customer success and improves patient care
• Giving back to the community