Principal Enterprise Analyst, Salesforce

We are looking for a Principal Enterprise Salesforce Analyst to work closely with internal business customers and partner with various teams to create and analyze business requirements and functional design.

Requirements

• Possesses and applies moderate to complex knowledge of particular product or platform to the completion of assignments
• 3+ years experience interfacing and partnering with vendors
• 3+ years experience assisting in strategy/roadmap and planning
• High proficiency in Microsoft Office suite products
• Good proficiency with Microsoft Project or similar project management tool and project management skills
• Strong communication skills and ability to communicate at all levels of the organization (technical and business)
• 2+ years experience leading/mentoring more junior staff members
• Highly self-motivated, directed, ability to work independently and be results-driven
• 7+ years experience translating requirements into test scripts
• 5+ years experience with Business Process Management to include building and documenting business process flows using MS Visio or similar diagraming software
• 5+ years experience with SharePoint for document management and sharing
• Six Sigma Certification a plus
• 5+ years experience with IT ticketing software (Quality Center, ServiceNow, JIRA)
• 3+ years experience in agile/waterfall software delivery methodologies
• 3+ years experience using Jira, Bitbucket and Confluence agile toolsets or similar
• 5+ years experience working with small, geographically distributed teams
• 5+ years experience working both independently and in a team oriented, collaborative environment
• 5+ years experience with IT ticketing software (Quality Center, ServiceNow, JIRA
• Ability to be flexible while delivering assignments with understanding that deliverables may change based on business needs
• 7+ years experience in business analysis, gathering requirements and implementing packaged application software, specifically Salesforce.com Service Cloud and/or Sales Cloud supporting core business processes
• 2+ years experience with FinancialForce PSA
• Salesforce.com Administrator Certification required
• 2+ years working with Lightning and Lightning components
• 3+ years practical knowledge/experience in importing data for use in report software, spreadsheets, graphs, and flow charts Proficient in Salesforce.com administrative skills, such as creating user, profiles, roles, custom objects, page layouts, flows, workflow rules, validation rules, and lightning process builder, reports, dashboards
• 3+ years experience implementing CPQ/ CLM, preferably with Salesforce
• 2+ years experience with Salesforce customer communities

Benefits

• Diversity and inclusion
• Cultural celebrations
• Interest groups
• Volunteer opportunities