Principal Professional Services Consultant

As a Principal Professional Services Consultant on the Technical Delivery team, you will help customers maximize the value of our platform by providing expert guidance on onboarding, integrations, service modeling, and provisioning. You will partner with key customers to drive large-scale implementations, ensuring seamless adoption and long-term success.

Requirements

• 5+ years in customer-facing technical roles (Customer Success Engineer, Solutions Consultant, Technical Account Manager, or Professional Services)
• Expertise in IT monitoring, DevOps, and IT operations across cloud and on-prem environments
• Strong scripting skills in Python, JavaScript, Go, Ruby, Perl, Bash, or PowerShell (preferably in AWS Lambda and automation contexts)
• Hands-on experience with REST APIs (REST, SOAP, WS)
• Proficiency with AWS (EC2, Lambda, S3, RDS, API Gateway, DynamoDB, IAM) and containerization (Docker, Kubernetes)
• Strong understanding of CI/CD, infrastructure as code (Terraform, CloudFormation), and ITSM tools (ServiceNow, Jira, Remedy)
• Experience with monitoring systems (DataDog, Dynatrace, Nagios, New Relic, Splunk, Zabbix)
• Exceptional communication and presentation skills, with the ability to engage both technical teams and executive leadership
• Proven track record of driving adoption, retention, and expansion by demonstrating business value
• Self-starter mentality with a passion for technology and continuous learning in a fast-paced environment
• Ability to travel (~25%) as needed for customer meetings and implementation support

Benefits

• Competitive salary
• Comprehensive benefits package from day one
• Flexible work arrangements
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
• Paid volunteer time off - 20 hours per year
• Company-wide hack weeks
• Mental wellness programs