Problem Manager

We are looking for a Problem Manager to join our growing Service Management team. The role involves managing problems through their lifecycle, supporting the identification of root causes, reducing the likelihood of recurring issues, and contributing to the continuous improvement of IT services.

Requirements

• Experience working in a Problem Management role within an ITIL-based Service Management environment
• Knowledge of ITIL4 practices – ITIL4 Foundation certification is desirable
• Familiarity with ServiceNow Problem Management and other ITSM platforms
• Strong analytical skills with the ability to interpret data, identify patterns, and produce actionable insights
• Ability to collaborate effectively with technical teams, suppliers, and senior stakeholders
• Experience supporting Major Incident and post-incident processes
• Clear and professional communication skills, both written and verbal

Benefits

• 25 days’ holiday
• Private Medical Health care via Vitality
• Pension contribution, Life Assurance
• Professional certifications supported as part of learning and development
• A range of retail discounts to enhance your lifestyle
• Access to our Employee Resource Groups