Process Owner for Event Management

As a Service Management Process Owner for Event Management, you will manage critical processes required for world-class operations, lead a team, and drive process excellence. You will be responsible for the overall governance, design, training, and continuous improvement of the Event Management process.

Requirements

• Exceptional problem-solving and analytical skills
• Strong communication and collaboration abilities to engage with diverse stakeholders
• Familiarity with Agile, DevOps, or Lean methodologies
• Strategic and customer-focused mindset
• Strong organizational and prioritization skills
• Ability to influence and lead cross-functional teams
• Proficiency in data analysis and performance reporting
• Experience with defining, monitoring and improving global/enterprise processes
• Knowledge of service management industry best practices
• Previous experience with service ownership and/or leadership in the execution of this process with demonstratable impact
• Ability to demonstrate and understand how to effectively measure the process effectiveness and efficiency
• Ability to train and influence others to follow the process
• Skills and experience with leading a team
• Experience with and skilled in Organizational Change Management
• Knowledge of how your process fits into a bigger picture (Service Management)
• Agility and flexibility to address diverse business problems
• Ability to work with various data sources and data types
• Self-management skills with a focus on results for prompt and accurate completion of challenging work
• Experience in IT Operations, Service Delivery, or IT Governance
• Strong project management skills (PMP or similar certification is a plus)
• Proven ability to lead process improvement initiatives and manage change effectively
• Basic Requirements:
• Bachelor’s degree in IT, Business Administration, or a related field (or equivalent experience)
• 7+ years of experience in IT Service Management or a related discipline.
• Proven track record in managing or owning the Event Management processes
• Strong knowledge of ITIL v3/v4 frameworks demonstrated by ITIL certification
• Experience with ITSM tools such as ServiceNow, Jira, or BMC Remedy
• 12+ years of experience leading Services/teams or service management process execution