Process Solution Lead

Roche is looking for a Process Solution Lead to join their Roche Services & Solutions Center in Budapest. The role involves designing, evaluating, and delivering processes for the End-to-End Support Framework, applying principles and guardrails to translate business strategy into efficient and effective processes.

Requirements

• 5-10 years of experience leading process development and maintenance
• Strong background in support processes, procedures, and tools
• Broad business process overview (Finance, non-Finance) with ability to align to End-to-End Support Framework
• Solid understanding of ITIL Incident, Problem, Request, and Knowledge Management processes
• Good knowledge of other ITSM processes
• Knowledge of support channels (e.g. ChatBot, Service Portals)
• Fluency in Business English
• Ability to influence and drive adoption of new technologies and services
• ServiceNow background is a great advantage
• Respected and accepted as a trusted partner across all functions and divisions
• Ability to understand needs of personas and consumers
• Ability to define support channel strategies and ways of how support will happen for these specific personas
• Ability and authority for assessing and recommending process improvements

Benefits

• Development opportunities: constant development opportunities, free language courses & trainings, possibility of international assignments, internal position changes, and chance to shape own career
• Excellent benefits & flexibility: flexibility to help find balance, home office practice, and conditions tailored for employees according to needs
• Global diverse community: opportunity to learn from each other, cooperate, debate, make decisions, celebrate successes, and have fun as a team