Procurement Application Service Delivery Manager

As a Service Delivery Manager, you will be responsible for delivering and deploying IT products, ensuring services with end-to-end accountability, and managing contracts. Your mission will be to ensure the availability, reliability, and efficiency of the product, as well as maintain the infrastructure in operational condition in line with SLAs and OLAs.

Requirements

• Degree in IT, Engineering or Management
• + 1 year of experience working in service delivery, service level management, solution performance, product/service planning, component integration, solution deployment, testing, user & change support, incident & problem management
• Knowledge of SAP MM
• Knowledge of Coupa, Splunk and ServiceNow software would be a plus
• Full mastery of Google Suite
• Strong customer-oriented attitude focused on Customer Expectations & Needs understanding
• Deliverable-driven, able to work with short deadlines
• Good analytical skills with an ability to switch from big picture to detailed view, and to give meaning to complex facts and figures
• Ethics and compliance adherence is a must, with a clear understanding of rules around data confidentiality (e.g., Procurement process, General Data Protection Regulation (GDPR), etc)
• Good communication and presentation skills and the ability to create trustful relationships quickly in a remote work context and maintaining a broad network within the Digital and Procurement functions
• Fluency in English is a must, knowledge of French is a plus

Benefits

• The chance to work in a multicultural environment.
• The opportunity to grow your skills and capabilities thanks to our Airbus learning offer (digital solutions, classroom sessions, certified training....) and career opportunities across the globe.
• A hybrid working model, allowing you to combine onsite and offsite work.
• A modern office at Parque das Nações, well connected to public transportation.
• A motivated and fun crew to grow and build and shape the GBS together.
• An intense and exciting onboarding experience.
• Work in a balanced environment: Beyond the many benefits offered to its employees, joining Airbus is also the guarantee of a respectable work-life balance. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.