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Eurofins
Product Management Lead - Dynamics 365
Join Eurofins in Dublin as a Product Management Lead for Dynamics 365. Leverage ServiceNow skills in problem management, drive business integration, and enjoy a competitive salary and hybrid work setup.
Consulting
Entry Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
IT Service Management
Incident Management
Integration Hub
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 14, 2025
As a Product Management Lead, you will lead the integration of business processes and product management strategies across our global operations, particularly focusing on the implementation and optimization of our Dynamics MS CRM solution. You will report to the MS-CRM Program Director and work closely with the MS-CRM Program Delivery Manager and the Solution Architect in charge of the technical roadmap of the CRM Program.
Requirements
- Experience in Problem Management or IT Support roles, with strong RCA skills
- Familiarity with ITIL platforms like ServiceNow or similar problem and incident management tools
- Good understanding of MS SQL and Grafana
- Technical expertise in product management and business integration
- Strong analytical, problem solving and prioritisation skills
- Collaboration skills for cross-functional teamwork
- Strong organizational and multitasking abilities
Benefits
- Competitive salary package
- Extensive on-the-job coaching and training opportunities
- Hybrid working setup
- Challenges within a multi-cultural and cross-regional team
- Dynamic working environment with a good team spirit
Requirements Summary
Product management experience, IT support experience, strong analytical and problem-solving skills, and technical expertise in product management and business integration
