Product Success Manager

ServiceNow is seeking a driven Product Success Manager – CRM & Industry Workflow to support customers in adopting, renewing, and maximizing their value from their ServiceNow investment.

Requirements

• Be the focal point of contact & coordination for customer programs & events with Product Success
• Engage and collaborate closely with the ServiceNow R&D teams on escalated technical issues
• Demonstrated ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems
• Experience in analyzing and recommending strategies based on business priorities
• Solid experience in requirements gathering, including experience in creating process mapping documentation
• Excellent communication skills (both written and verbal) with strong presentation and facilitation skills
• Responsible for creating innovative solutions leveraging ServiceNow’s CIWF Solutions
• Mentor field resources in implementation methodology, configuration, and best practices for CIWF applications
• Review customer’s architecture, design processes and system integrations to the platform
• Respond to customer questions relating to ServiceNow CIWF Solutions
• Contribute to sales campaigns focused on CRM discussing best practice implementation strategy and planning
• Configure solution environments to address customer requirements and business issues
• Collaborate with Product Management and Development team members to enhance ServiceNow products with new capabilities that address customer needs
• Share best practices and known solutions with other internal teams, community and customers to help promote faster time to value for customers
• Stay current on competitive analyses and understanding differentiators between ServiceNow and its competitors