Production Support Analyst, AS

Production Support Analyst, AS role involves driving proactive continual improvement in the Production environment, supporting application, user request support, troubleshooting, and resolving errors. The role requires experience in IT in large corporate environments, specifically in production support, with expertise in relevant tools and technical domains.

Requirements

• Bachelor's degree (in Computer Science and other steam) and Master's degree a plus.
• Previous relevant experience in Banking Domain
• 7+ years’ experience in IT in large corporate environments, specifically in the production support.
• Experience of Operating systems (e.g. UNIX, Windows) & Environments like: Middleware (e.g. MQ, WebLogic, Tomcat, Jboss, Apache, Kafka and similar) Database environments (e.g. Oracle, MS-SQL, Sybase, No SQL) Unix Scripting, Python and Ansible for automation.
• Experience in APM Tools like Splunk & Geneos; Control-M /Autosys; App dynamics and New Relic.
• Experience in Incident Management tool like ServiceNow and JIRA Tool.
• Experience in working with AGILE, DEVOPS and SCRUM framework.
• Good understanding of ITIL Service Management framework such as Incident, Problem, and Change processes. ITIL foundation Certification is plus.
• Excellent troubleshooting and problem-solving skills.
• Excellent communication skills, both written and verbal, with attention to detail.
• Ability to work in virtual teams and in matrix structures.
• Experience of end-to-end application support (Level 1, 2) with good overview of Production and Operations.
• Experience in GCP and other Cloud technologies will be advantage.
• Self-motivated with excellent interpersonal, presentation, and communication skills. Able to think strategically with strong analytical and problem-solving skills.
• Able to handle multiple demands and priorities simultaneously, work under pressure, in an organized manner and with teams across multiple locations and time-zones
• Able to connect, manage and influence people from different backgrounds and cultures.
• A strong team player being part of a global team, communicating, managing, and cooperating closely on a global level while being able to take ownership and deliver independently.

Benefits

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above