Production Support Engineer

Beyond Finance is seeking a Production Support Engineer to support its growth and provide strategic, innovative, and cost-effective support solutions to increase efficiency and reliability of its services and operations.

Requirements

• 5+ years of orchestration and cloud computing experience
• 5+ years of hands-on database experience
• 5+ years of Support Engineering, Software Engineering, or System Administration experience
• Development background or familiarity with debugging code
• Familiarity with Ruby and/or JavaScript
• Experience with GitHub, GitLab, CodeCommit, or similar tools
• Understanding of AWS S3, CloudWatch, ECS, EC2, Lambda, and Workspaces
• Well-organized, excellent work ethic, pays attention to detail, and self-starting
• Ability to independently track project progress and identify process gaps
• Excellent written and verbal communication skills
• Experience with SQL
• Experience with frontline support of operations users and third-party applications
• Experience with a major platform for ticketing and support (FreshService, Zendesk, Zoho, ServiceNow, etc.)
• Demonstrable clarity of thought and the ability to independently navigate ambiguous situations to achieve results
• Proven ability to work successfully with limited supervision and prioritize tasks for various stakeholders

Benefits

• Considerable employer contributions for health, dental, and vision programs
• Generous PTO, paid holidays, and paid parental leave
• 401(k) matching program
• Merit advancement opportunities
• Career development & training