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Production Support (f/m/x)
Join Deutsche Bank in Frankfurt as a Production Support specialist. Leverage ServiceNow for incident tracking, ensuring operational excellence in Global Payments. Bachelor's required. Benefits include work-life balance and financial security.
Job description
You will be accountable for the Production Operations across the Payments portfolio of applications ensuring not only operational soundness of the portfolio but also driving significant service improvement to deliver increased stability and operating efficiency of the platforms responsible for processing Global Payments transactions for the Corporate Bank. You will lead a Global team operating on follow-the-sun principles providing full oversight of the production environment, reporting directly into the Lead of Corporate Bank Production services.
Requirements
- Bachelor's degree in Computer Science or related technology field or equal job experience
- Experience with global tech service operations with some years of experience in large corporate environments (financial or banking) in controlled production environments
- Experience of run-book execution & complex data or transactional application and infrastructure domains
- Recent experience of applying technical solutions to improve the stability of production environments
- Strong working experience in OS (Linux), Database (e.g., Oracle, SQL, PL/SQL), monitoring (Splunk, NewRelic, & Geneos), Middleware (e.g., MQ, Apache and Kafka), automation solutions (Ansible, Jenkins/Groovy, Python), incident tracking (ServiceNow), JIRA /Agile as well as DevOps and Google Cloud solutions (GCP)
Benefits
- Emotionally and mentally balanced
- Physically thriving
- Socially connected
- Financially secure
