The Production Support Manager for the Annuity Administration System is responsible for ensuring the operational stability, performance, and reliability of the platform, managing a team of support analysts and engineers, and proactively addressing system issues to maintain service excellence.
Requirements
- 7+ years of experience in production support, IT operations, or application management, with at least 3 years in a leadership role.
- Experience with annuity administration systems or similar financial services platforms.
- Strong understanding of annuities and related business processes.
- Proficiency in incident management and root cause analysis methodologies.
- Knowledge of system monitoring tools, ticketing systems (e.g., ServiceNow), and ITIL practices.
- Excellent communication, leadership, and stakeholder management skills.
Benefits
- Comprehensive health, dental, and vision insurance plan options
- Basic and Supplemental Life Insurance
- Short and Long-Term Disability
- Employee Assistance Program and other wellness initiatives
- 401K plan with matching contributions