Production Support Manager, Annuity Administration System

The Production Support Manager for the Annuity Administration System is responsible for ensuring the operational stability, performance, and reliability of the platform, managing a team of support analysts and engineers, and proactively addressing system issues to maintain service excellence.

Requirements

• 7+ years of experience in production support, IT operations, or application management, with at least 3 years in a leadership role.
• Experience with annuity administration systems or similar financial services platforms.
• Strong understanding of annuities and related business processes.
• Proficiency in incident management and root cause analysis methodologies.
• Knowledge of system monitoring tools, ticketing systems (e.g., ServiceNow), and ITIL practices.
• Excellent communication, leadership, and stakeholder management skills.

Benefits

• Comprehensive health, dental, and vision insurance plan options
• Basic and Supplemental Life Insurance
• Short and Long-Term Disability
• Employee Assistance Program and other wellness initiatives
• 401K plan with matching contributions