Group 1001

Production Support Manager, Annuity Administration System

Join Group 1001 as a Production Support Manager in Zionsville, IN. Lead a team, ensure system reliability, and enjoy great benefits. 7+ years required.

Department - JobBoardly X Webflow Template
Job Level - JobBoardly X Webflow Template
Senior
ServiceNow Role Type:
ServiceNow Modules:
Department - JobBoardly X Webflow Template
IT Service Management
Department - JobBoardly X Webflow Template
Incident Management
Department - JobBoardly X Webflow Template
Problem Management
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
February 26, 2025

The Production Support Manager for the Annuity Administration System is responsible for ensuring the operational stability, performance, and reliability of the platform, managing a team of support analysts and engineers, and proactively addressing system issues to maintain service excellence.

Requirements

  • 7+ years of experience in production support, IT operations, or application management, with at least 3 years in a leadership role.
  • Experience with annuity administration systems or similar financial services platforms.
  • Strong understanding of annuities and related business processes.
  • Proficiency in incident management and root cause analysis methodologies.
  • Knowledge of system monitoring tools, ticketing systems (e.g., ServiceNow), and ITIL practices.
  • Excellent communication, leadership, and stakeholder management skills.

Benefits

  • Comprehensive health, dental, and vision insurance plan options
  • Basic and Supplemental Life Insurance
  • Short and Long-Term Disability
  • Employee Assistance Program and other wellness initiatives
  • 401K plan with matching contributions

Requirements Summary

7+ years of experience in production support, IT operations, or application management, with at least 3 years in a leadership role, and experience with annuity administration systems