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Public Service Division
Project Manager
Join the National Library Board as a Project Manager in Chai Chee, Singapore. Oversee IT Service Desk operations, leveraging ServiceNow and ITIL expertise.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Change Management
Discovery
IT Service Management
Incident Management
Problem Management
Strategic Portfolio Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 28, 2025
The National Library Board (NLB) is looking for a Project Manager to oversee the day-to-day operations of the IT Service Desk and Technical Support team, ensuring timely resolution of IT incidents and alignment with SLAs and KPIs.
Requirements
- 5-8 years of relevant experience in IT infrastructure services, particularly in IT Service Desk and/or large scale EUCD support across multiple locations
- Familiarity with the ITIL framework, particularly in Service Desk, Incident Management, Problem Management and Change Management
- Experience with industry ITSM tools such as ServiceNow, JIRA, BMC Helix, etc
Benefits
- Impact the Community, bridge gaps and empower everyone with the opportunity for learning and discovery
- Innovate and Push Boundaries. We value ideas, curiosity and a passion for innovation to transform our libraries and archives
- Cares for your Growth and Wellbeing through investment in staff development and wellbeing in a supportive and collaborative environment
Requirements Summary
5-8 years of experience in IT infrastructure services, ITIL framework, and industry ITSM tools
